Master Of Fish Refund Policy

Within 7 days of buying a credit pack, you can request a refund for eligible unused purchased credits.

Credits returned for failed tasks and cash refunds are handled separately. This policy covers Master Of Fish's one-time video credit packs.

Pack refund conditions

Packs are one-time payments, do not renew automatically, and purchased credits do not expire. See the pricing page and confirmed order for amount, currency and credits.

• A wholly unused pack qualifies for a full refund.
• A partly used pack is refunded in proportion to that order's unused purchased credits.
• Used credits and requests outside the 7-day window are generally not eligible, except where required by applicable law.

The calculation is: amount paid for the pack × its unused purchased credits ÷ credits purchased in the pack. We use the relevant order and credit records, without mixing another order's balance into the calculation. Credits covered by a cash refund are removed from the balance.

Failed generation or upscaling

A confirmed failed generation returns its reserved credits; a failed upscale returns that upscale's credits.

Rejected photos or an unavailable required check do not incur generation credits. A task still processing or awaiting a result is not a confirmed failure.

A successful 720p original does not become a failed generation because a later upscale fails. A completed result you dislike is not automatically a failed task. Changing photos or generating again normally creates a new charge.

Task credit returns restore the account balance and do not automatically refund your payment. Read the generation and upscale cost guide for the separate charges.

Request a cash refund

Within 7 days of purchase, email support@masteroffish.online or submit a support ticket with:

1. The order number and purchase email.
2. The payment date and reason for the request.
3. Related task IDs if generation or upscaling is involved.

Support verifies the order and unused credits, then arranges an eligible refund through the original payment method. Once approved and initiated, refunds normally take 5–10 business days to appear, depending on the provider and bank. If delayed or showing an unexpected status, contact us with the order number. You do not need to buy more credits to apply.

Duplicate or incorrect charges

Report a duplicate or incorrect charge within 30 days, including the order number, so we can investigate. You can contact support first for help; this does not limit dispute rights under applicable law or your payment provider's rules. Do not send full card numbers, security codes or passwords.

Download expiry and credit validity

Successful videos can be viewed and downloaded for 7 days. Use the work page's expiry and save a local copy. Download expiry does not expire your pack balance or restart the purchase's refund window. See the Privacy Policy for storage and deletion.

Your rights and contact

This policy preserves mandatory consumer rights under applicable law. Contact support@masteroffish.online about refunds, returned credits or orders. Email requests do not require signing in.